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Tenkay Electronics has a customer care
culture, whereby all members of staff are aware of the need to offer our
customers a quality service. This means reacting to the many and varied
needs of our clients. In this respect we provide, at no extra cost,
other services such as:- |
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We operate all types of
ordering and delivery methods, from discreet orders delivered in one off
batches, to contract and scheduled orders delivered on either JIT or
Kanban. In certain circumstances, we can operate a bin replenishment
Kanban service direct onto customers production lines. Local deliveries
are made free of charge via our own transport. |
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We can build assemblies to stock, and deliver to scheduled or call off
requirements. We also can hold certain key components that may have long
lead times, or may even be obsolete. |
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We
are more than pleased to liaise with customers and enter into Value
Engineering and Quality programmes. Setting up a small committee
represented by customer and supplier, offers a very effective method of
communication to achieve real cost savings from value engineering and
ensuring excellence in quality. Even if a product is still at the design
stage, we can very often have some suggestions of how a design change
could make production easier and therefore cheaper.
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All
customers are allocated one of our Sales Account Managers. This gives each
client a personal contact that allows good communications to be set up,
and therefore helps us to better understand each clients
individual needs. |
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We can often be flexible with production capacity, and in the event of a client having an urgent need, we can put assemblies through our Fast Track Assembly System. We will always try to achieve the impossible, miracles take a little longer!
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